The Better Business Bureau of Minnesota and North Dakota (BBB) released their Top Ten industries for customer complaints and inquiries, according to their final statistics for 2011. Based on their stats, they’ve predicted that identity theft will be one of the biggest scams in 2012. Because the BBB receives so many calls regarding phony operations posing as trustworthy businesses or charities, the staff has valuable insight into current scams. In 2012, the BBB warns that consumers should look out for these types of scams:

• Text Scams: Consumers receive texts that appear to come from their bank or credit card provider, saying there’s a problem with their account. They’re told to call an 800 number and provide account information or personal information; however, the messages are fraudulent and any information you provide could lead to identity theft.

• Hotel Scams: Hotel guests are contacted in the middle of the night by someone claiming to be at the front desk and saying there was a problem with their credit card. Tired guests who provide the requested information discover the next day it was not the front desk who contacted them and their credit card information has been compromised.

Social Media Scams: With more and more people opening social media accounts, scammers are trying everything they can to steal identities on Facebook. When accessing Facebook or Twitter, people should be very leery of instant messages from contacts – friends or family – asking for money, saying they are in trouble and need financial help. Typically, the contact’s account has been hacked and your friend or family member is fine and unaware their profile is being used to conduct scams.

These types of scams are nothing new but they should serve as a reminder that we need to be extra careful when using our phones and computers to communicate with others.

Getting ready for tax season? Make sure your tax documents are ready and, of course, safe. As you go through these documents and see what you need, we hope you’ll take the time to consider the important of keeping this data safe and private.

To help alleviate the pressure of doing your taxes, here’s a list of what you’ll need:

Personal Data
Social Security Numbers (including spouse and children)
Child care provider: Name, address and tax I.D. or Social Security Number
Alimony paid: Social Security Number

Employment & Income Data
W-2 forms for this year
Unemployment compensation: Forms 1099-G
Miscellaneous income including rent: Forms 1099-MISC
Partnership, S Corporation, & trust income: Schedules K-1
Pensions and annuities: Forms 1099-R
Social Security/RR1 benefits: Forms RRB-1099
Alimony received
Jury duty pay
Gambling and lottery winning
Prizes and awards
Scholarships and fellowships
State and local income tax refunds: Form 1099-G

Homeowner/Renter Data
Residential address(es) for this year
Mortgage interest: Form 1098
Sale of your home or other real estate: Form 1099-S
Second mortgage interest paid
Real estate taxes paid
Rent paid during tax year
Moving expenses
Financial Assets
Interest income statements: Form 1099-INT & 1099-OID
Dividend income statements: Form 1099-DIV
Proceeds from broker transactions: Form 1099-B
Retirement plan distribution: Form 1099-R
Financial Liabilities
Auto loans and leases (account numbers and car value) if vehicle used for business
Student loan interest paid
Early withdrawal penalties on CDs and other time deposits
Automobiles
Personal property tax information
Expenses
Gifts to charity (qualified written statement from charity for any single donations of $250 or more)
Unreimbursed expenses related to volunteer work
Unreimbursed expenses related to your job (travel expenses, uniforms, union dues, subscriptions)
Investment expenses
Job-hunting expenses
Job-related education expenses
Child care expenses
Medical Savings Accounts
Adoption expenses
Alimony paid
Tax return preparation expenses and fees

Self-employment Data
Business income: Forms 1099-MISC and/or own records
Partnership SE income: Schedules K-1
Business-related expenses: Receipts, other documents & own records
Farm-related expenses: Receipts, other documents & own records
Employment taxes & other business taxes paid for current year: Payment records

Miscellaneous Tax Documents
Federal, state & local estimated income tax paid for current year: Estimated tax vouchers, cancelled checks & other payment records
IRA, Keogh and other retirement plan contributions: If self-employed, identify as for self or employees
Records to document medical expenses
Records to document casualty or theft losses
Records for any other expenditures that may be deductible
Records for any other revenue or sales of property that may be taxable or reportable

According to BBC News, mobile service provider O2 admitted it unwittingly exposed the mobile numbers of smartphone-toting customers who connected to the Internet over the company’s network.

The company issued an apology for a technical problem which caused users’ phone numbers to be disclosed when using its mobile data. A problem during routine maintenance meant that numbers could have been seen by other websites for about two weeks.

Lewis Peckover, a system administrator for a mobile gaming company, publicly exposed the flaw when he set up an online script which allows users to see if their number is revealed. He said he was “absolutely shocked” by the discovery.

Republican Iowa Sen. Chuck Grassley’s twitter account was hacked by the group “Anonymous,” protesting two major anti-piracy bills–the Stop Online Piracy Act (SOPA) in the House of Representatives and the Protect IP Act (PIPA) in the Senate.

ABC News reported that the hackers sent tweets from the Senator’s account, saying, “Dear Iowans, vote against ACTA, SOPA, and PIPA, because this man, Chuck Grassley, wants YOUR Internet censored and all of that BS.”

The group Anonymous has protested the two anti-piracy bills publicly. Using the name “OpDonkeyPunch,” the group claims on their chat rooms and on Twitter they are mounting the distributed denial of service (DDoS) attacks on members of Congress, following last week’s coordinated Internet blackout on some websites, such as Wikipedia, against the bills.

Last week Grassley reversed his support for the Senate’s anti-piracy bill, the Protect IP Act (PIPA), starting that while there needs to be a way to stem Internet piracy the Senate bill needs “substantial changes.” In light of last week’s protests and numerous senators pulling their support, Senate Majority Leader Harry Reid, D-Nev., on Friday delayed a vote on the bill in order to resolve the problems with the bill.

All erroneous hacked tweets have been since deleted from the Senator’s account.

Identity thieves have no boundaries, as proven in this recent story by the Huffington Post about a woman named Julie Chambers, who lost her 2-year-old daughter, Zoe, in 2008. Recently, she was shocked to find a fraudulent Facebook page with pictures of herself and her daughter, Zoe, asking for donations for a transplant for Zoe, who was born with a heart valve that was too narrow.

“It would have been hard enough to handle if Zoe had been alive, but she isn’t with us,” Chambers, 37, said. “She’s dead and someone has used her picture to con people out of money.”

The Facebook page, traced back to Jamaica, asked visitors to “share” the link, which would result in a free heart transplant if 1,000 people shared the link. The page also asked people to send donations to a personal PayPal account. Chambers contacted the police but was told she didn’t have a case since money hasn’t been directly stolen from her.

More than 140,000 children are victims of identity theft each year, ID Analytics estimates. In many cases, an identity thief will steal a deceased child’s Social Security number because it’s easy to access and usually they don’t get caught. The fast turnover between death and theft might happen when the Social Security Administration publishes the social security number and other information in its “Death Master File.” These pieces of the child’s identity can be bought by genealogy websites and other subscribers, who can publish the information online.

Until laws prevent identity thieves from conducting such heinous crimes, be careful when making donations.